Obamacare includes a requirement that all marketplaces prepare “Navigators,” “In-Person Assisters,” or “Certified Application Counselors.” These organizations and individuals are supposed to be trained to help Americans – should they desire assistance with the process – apply for and purchase insurance plans through the Obamacare marketplaces.
However — and inexplicably, as the cause of this situation is not being made available to the public — people seeking assistance will be presented with search results from a database that includes individuals and organizations which are simply not certified to help.
Citizens of the 34 states that chose not to create their own exchange (and thus must use the federal Healthcare.gov website) can search for application assistance at LocalHelp.Healthcare.gov. On this page, users are prompted to enter their location. Users then will receive search results comprising the entities available to assist in the users’ respective areas.
See below for a screen shot of this service in action — I entered “Illinois”, and I then received 558 search results consisting of Illinois’ navigator/assister/counselor contact information.
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