While the company behind the dysfunctional HealthCare.gov was virtually unknown to the American public until this month, critics say the Obama administration should have known this multi-billion-dollar firm had a checkered history with other government contracts.
In projects stretching from Canada to Hawaii, parent company CGI Group and its subsidiaries ran into complaints about its performance. And this was while, and in some cases before, CGI Federal was paid millions, along with other contractors, to create the ObamaCare website.
"The morning I heard CGI was behind [Healthcare.gov], I said, my God, no wonder that thing doesn't work," said James Bagnola, a Texas-based corporate consultant who was hired by the Hawaii Department of Taxation (DOTAX) in 2008.
CGI Technologies and Solutions, Inc., another subsidiary, had been responsible for overhauling the IT systems for the Hawaii tax department, and then, developing its new delinquent tax collection services. Not only was the software and implementation problematic, but the second contract, signed in 2009, paid CGI millions for work it did not complete, according to a state audit completed in 2010 on the matter.
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