Only 30 percent of Obamacare customers are satisfied with their plans, with cost an important reason why.
The finding in a recent survey is significantly lower than people who get their insurance through their employer (42 percent), Medicaid (48 percent) or Medicare (58 percent). It also doesn't help the administration which has fought back criticism of expected premium hikes set to go into effect next year.
Obamacare customers are less confident than other insured customers they can get affordable healthcare, the research firm Deloitte reported in the survey released Monday. Only 24 percent of enrollees are confident they can get affordable care when they need it, which is slightly lower than the 27 percent who feel that way about their employer's plans.
In addition, only 16 percent of Obamacare enrollees feel financially prepared to handle future healthcare costs, compared to 24 percent for employer plans and 27 percent for Medicare and 17 percent in Medicaid plans.
A majority of the enrollees in Obamacare have lower incomes than those in employer plans, which could play a part in the worries about cost.
The survey of more than 3,800 adults also offered keen insights into the proliferation of narrow networks that restrict doctor choice. A majority of insured enrollees in Obamacare, employer and federal plans were willing to accept a smaller network of hospitals or doctors in exchange for lower payments.
About 59 percent surveyed would choose a smaller network of hospitals and 58 percent for doctors. That is an increase from 2013, when about 50 percent would choose smaller networks.
The reason is again linked to concerns about cost.
All insured consumers, not just Obamacare enrollees, rank price at or near the top of the factors they deem important to choosing a health plan, Deloitte said.
