The National Library of Medicine (NLM) is “mining” Facebook and Twitter to improve its social media footprint and to assess how Tweets can be used as “change-agents” for health behaviors.
The NLM, a division of the Department of Health and Human Services (HHS), will have software installed on government computers that will store data from social media as part of a $30,000 project announced last week.
“The National Library of Medicine is the world’s largest biomedical library and makes its stored information available online at no charge to consumers, health professionals, and biomedical scientists through a diverse suite of resources,” the agency said in a contract posted on Oct. 23. “Evaluating how its databases and other resources are utilized is an important component of continuing quality improvement and has long been an on-going program of NLM management through a potpourri of monitoring tools.”
“The world-wide explosion in the use of social media provides a unique opportunity for sampling sentiment and use patterns of NLM’s ‘customers’ and for comparing NLM to other sources of health-related information,” the agency said.
“By examining relevant tweets and other comments,” the contract said, “NLM will gain insights to extent of use, context for which information was sought, and effects of various health-related announcements and events on usage patterns.”
