Executives at more than a dozen health plans have told The Wall Street Journal that errors include duplicate enrollments, spouses reported as children, missing data fields, and suspect eligibility determinations.
In one case, a customer successfully signed up on Healthcare.gov for three plans at one company.
"The longer this takes to resolve… the harder it will be to get people to [come back and] sign up," Aetna Inc. Chief Executive Mark Bertolini told the Journal. "It's not off to a great start."
While insurers have indicated they have been able to solve the problems manually, there is concern it won't be possible as enrollment accelerates in the coming months, the Journal reports.
ObamaCare: You Can Win With The Facts
"We know that people are enrolling in coverage and the system works. As individual problems are raised by insurers, we work aggressively to address them," HHS spokeswoman Joanne Peters told the Journal.
From its launch on Oct. 1, the website has been immobilized by problems, including an inability to cope with high levels of traffic, which prevented people from accessing the site, as well as major software flaws.
Republicans have called for the head of Health and Human Services Secretary Kathleen Sebelius for failing to ensure the system would work.
The administration initially blamed the issues on high demand, but has since admitted the site was fraught with serious flaws, though officials have withheld details.
Via: Newsmax
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