Soon it could be possible to apply for food stamps over the phone, with proponents arguing that in-person interviews add too much extra administrative cost.
A report from the U.S. Department of Agriculture (USDA) looked at whether it should get rid of in-person interviews for those who apply to receive benefits under the Supplemental Nutrition Assistance Program (SNAP), which is commonly known as food stamps. The program is the nation’s largest food-assistance program.
“Regulations require that states conduct face-to-face interviews, unless the state determines that a telephone interview is acceptable due to a hardship on the client,” the report details. “However, over the last decade, most states applied for and received waivers that allow for telephone interviews in all cases, without the need to document a hardship.”
Noting the time requirements and the administration costs, the USDA with the Food and Nutrition Service (FNS) conducted a limited real-world test to see if the in-person interviews are needed.
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